TERMS AND CONDITIONS
Price includes GST, tolls and credit card surcharges.
All bookings must be prepaid in full. We do not accept cash payments at the point of hire. Cash payments will only be accepted as a direct deposit into our bank account.
Your booking is only secure once we have received full payment.
A non-refundable cancellation fee applies to all reservations if a booking is cancelled.
* 24-48 hrs – 20% booking fee is retained
* 24hrs or less – 50% booking fee is retained.
All payments (100%) are forfeited if the hirer does not show up for the booking, or cancels within 2 hours of booked pickup time.
All payments are forfeited on cancellation within 48 hours during major events ( Blues fest or Splendour in the grass)
Excessive waiting time (over 10 mins) is not included in the price. Excessive waiting time will be charged as per our policy of $30/30 minutes.
Byron Bay Luxe will not be responsible for any delays or terminations due to conditions beyond their control.
WEDDING AND EVENT – TERMS AND CONDITIONS
1/ Wedding and Event transfer bookings will only be confirmed once credit card details have been received by us for use in case of additional charges for excess waiting times.
2/ Excessive waiting times are not included in the price, and are considered to be anything over 10 minutes after booked collection time, and will be charged in 30 minute increments at $30/30 mins.
3/ There will be a 100% cancellation fee for cancellations within 48 hours of a confirmed booking for weddings/events.
4/ Any additional variations/diversions to original booking will be charged accordingly, with notification, to above credit card.
5/ Bookings for transfers after 10 pm will incur a 20% surcharge.